By using this program, I agree that:
- I will take full responsibility for working through SilverCloud at my own pace.
- I understand that the more I participate in my program, the better my results will be.
- I understand that I may receive reminder emails or notifications from the platform.
- If I am in crisis or feeling very distressed, I will contact supportive family, friends or one of the other contacts provided on the Help page.
- I understand that SilverCloud is not an OSF HealthCare owned application.
- I understand that my coach may contact my primary care doctor or emergency services if I indicate suicidal thoughts and/or intent
If I am supported, I also agree that:
- I understand that my Coach will log in and review my work at the agreed time. If they are unable to review my work on our regular day, they will do their best to notify me in advance of this change.
- I understand that SilverCloud is not an emergency support platform, and that immediate responses are not available.
- I will consult with a medical provider if advised to do so.
If I am unsupported, I also agree that:
- I will take full responsibility for choosing the activities I do.
- I understand that SilverCloud is not an emergency support program and I will consult with a medical provider if advised to do so.
As your Coach, I agree that:
- I will help you develop skills introduced in this program.
- I will treat you with respect and consideration.
- I will not engage in therapy or counseling.
- I will not provide medical advice.
- I will not provide personal advice.
- I will review and respond to your progress each week on a scheduled review date. If this date needs to change, I will do my best to inform you of this in advance.
- I will not share information about you unless I have concerns about safety and I need to share your information to keep you or someone else safe. If that happens, I will share the minimum amount necessary and will try to discuss it with you in advance.
The following information about you and your treatment will be stored by our service:
- Your responses to questionnaires and other activities
- Your name and email address
- The date you joined SilverCloud
Privacy Policy
I. Information Collection
Your data is collected by SilverCloud on behalf of your service.
Within the program, there are two levels of information collection:
- Information entered by you.
- Analytics gathered about your visit, e.g., number of log-ins, pages viewed, names of applications accessed, items liked, and the number of journal entries made.
II. Use of Information
There are two levels of sharing within the system:
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- Community sharing is completely anonymous and includes the 'Like' button, 'Others Points' in the Take-Home Points at the end of each module and also 'Others Tips' in the various list applications throughout the program.
- The progress points at the end of each module serve as feedback for SilverCloud's developers and so may be accessed by the technical team in order to improve program content. They will also have access to collated anonymous analytics and statistics for the same reason.
III. Data Security
Your information is held on a secure server that is in controlled facilities.
All SilverCloud employees are ethically and legally bound to respect the confidentiality of any personal or research information held by SilverCloud Health.
IV. Data Protection and Personal Information
Your data will be stored on SilverCloud servers in line with your service's data retention policy and Data Protection laws until, for instance: your data is no longer required; your service decides to export or delete it; or until your service's use of SilverCloud stops.
You have certain rights to your data under Data Protection laws, including a right to access or make corrections to your data.
Please contact your service if you have queries or requests relating to your data protection rights.
V. Third Party Disclosure
We will never disclose your personal information or data to third parties. Only anonymous general system analytics and statistics for research and evaluation purposes will ever be released.
